Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet
and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a
framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total clients satisfaction and continuous improvement throughout our business:-
- Regular gathering and monitoring of clients feedback
- Selection and performance monitoring of suppliers against set criteria
- Training and development for our employees
- Regular audit of our internal processes
- Measurable quality objectives which reflect our business aims
- Management reviews of audit results, clients feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made
available to all employees.